Privacy Policy

Last updated: 27 July 2026

Reputation+ ("we", "us", "our") is a product by Adzmode. This policy explains what personal data we collect through reputationplus.in and the associated dashboard, panels, and QR/rating pages ("the Service"), why we collect it, how we use and protect it, and the rights you have over it. We process personal data in line with the principles of India's Digital Personal Data Protection Act, 2023 ("DPDP Act") — notice, purpose limitation, data minimisation, storage limitation, accuracy, and reasonable security safeguards — as a Data Fiduciary under that law.

1. Information we collect

• Business account information: business name, location, login email, password (stored as a secure irreversible hash, never in plain text), WhatsApp number (verified by one-time code), and your review link.
• Billing information (optional): billing name, billing address, PAN, and GST number, if you choose to add them for invoicing purposes.
• Referral partner information: if you sign up as a referral partner, we additionally collect your WhatsApp number (verified), banking name, PAN, and UPI ID, to identify you and pay out commissions.
• Customer feedback: when a customer rates a business through a Reputation+ QR code and the rating falls below that location's public-review threshold, we store the rating, message, and any name/contact details the customer chooses to provide. This is shown only in that business's private dashboard.
• Contact form submissions: if you use our Contact Us form, we collect your name, mobile number, email, the reason you selected, and your message.
• Payment information: subscriptions and one-time charges are processed by Razorpay. We do not receive or store your card, UPI, or bank details — Razorpay handles that directly and shares with us only what's needed to run the service (e.g. subscription status, payment confirmation).
• Basic technical data: standard server logs (e.g. IP address, browser type) generated automatically by visiting any website, and, if enabled on this site, analytics or advertising scripts (such as Google Analytics or Meta Pixel) — see Section 3 (Cookies and tracking) below.

2. Why we collect it, and our legal basis

We process personal data on the basis of your consent — given when you sign up, submit a form, or otherwise provide it to us for a stated purpose — for purposes including:

• Operating your account, dashboard, and QR code(s)
• Routing customer ratings and storing private feedback for the relevant business
• Sending one-time passcodes and account-related messages via WhatsApp, SMS, or email
• Sending trial and billing lifecycle updates (e.g. trial ending soon, payment confirmations)
• Processing and managing subscription billing, and paying referral commissions
• Responding to support and contact-form requests
• Maintaining the security, integrity, and reliability of the Service
• Complying with applicable law (e.g. tax and accounting records)

You may withdraw consent for optional processing (such as promotional messages) at any time by contacting us — see Section 9. Withdrawing consent does not affect the lawfulness of processing before withdrawal, and may affect our ability to provide parts of the Service that depend on that data (e.g. we can't send you a WhatsApp OTP if you ask us not to contact you on WhatsApp at all).

3. Cookies and tracking

We use a single session cookie to keep you logged in to your dashboard — this is essential to the Service and can't be disabled while staying logged in. Separately, Reputation+ may configure third-party analytics or advertising scripts (such as Google Analytics or Meta Pixel) to run across the site; if enabled, these third parties may set their own cookies and process technical/usage data under their own privacy policies. We do not control what those third parties do with data collected via their own scripts beyond configuring them for analytics purposes.

4. Sharing of information

We don't sell or rent your personal data. We share it only where necessary to run the Service, specifically with:

• Razorpay — payment processing and subscription billing
• Pabbly — our WhatsApp/email automation provider, used to deliver OTPs and account/billing lifecycle notifications
• The relevant business, in the case of private customer feedback — that's the entire purpose of the feedback form
• Law enforcement or regulators, where required by applicable law

These providers act as our data processors and are only permitted to use your data to provide the specific service we've engaged them for.

5. Cross-border data transfer

Our servers and database are hosted in India on Hostinger. Some service providers we use (e.g. Razorpay, Pabbly) may process or store data outside India as part of their own infrastructure. Where personal data is transferred outside India, we take reasonable steps to ensure it continues to receive an appropriate standard of protection, consistent with the DPDP Act and any cross-border transfer restrictions the Government of India may notify from time to time.

6. Data retention

We retain personal data only for as long as necessary for the purposes it was collected — typically for as long as your account is active, and for a reasonable period afterward for legal, accounting, or dispute-resolution purposes, or if you ask us to delete it sooner (see Section 7).

7. Your rights (Data Principal rights under the DPDP Act)

Subject to applicable law, you have the right to:

• Access a summary of the personal data we hold about you and how it's processed
• Correct or update inaccurate or incomplete personal data
• Erase personal data that's no longer necessary for the purpose it was collected
• Withdraw consent for processing that relies on it
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
• Grievance redressal — raise a complaint with us first (see Section 9); if unresolved, you may escalate to the Data Protection Board of India

We'll respond to verifiable requests within a reasonable timeframe, consistent with the timelines set out under the DPDP Act and its rules.

8. Security

We use industry-standard measures — including password hashing, restricted database access, and encrypted connections — to protect your data, and we'll notify affected users and the relevant authority of any personal data breach as required by applicable law. That said, no online service can guarantee absolute security.

9. Grievance Officer / Contact

Questions, correction/erasure requests, or complaints about how we handle your personal data can be sent to our Grievance Officer:

• Reputation+
• Email: info@reputationplus.in
• Phone: +91 7011009711

You can also reach us via our Contact Us page.

10. Children's data

The Service is intended for use by businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to this policy

We may update this policy from time to time, including to reflect further rules notified under the DPDP Act. Continued use of the Service after an update means you accept the revised policy.